Right of withdrawal

Return & Exchange Information

Of course you can return or exchange orders that you are not happy with.

Simply send us an email with the tracking number and your return or exchange request to return@blackbear-climbing.com .

We will then send you our return address and all other information.

right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods, provided that you ordered one or more goods as part of a single order and these is or will be delivered in one go or from the day on which you or a third party named by you who is not the carrier took possession of the last goods, provided that you have ordered several goods as part of a single order and these be delivered separately.

In order to exercise your right of withdrawal, you must inform us (Blackbear Climbing GbR) of your decision to withdraw from this contract by means of a clear statement via e-mail ( return@blackbear-climbing.com ) and stating your order number .

We will then process your revocation and send you the return address. 

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment we use the same means of payment that you used in the original transaction.

You have to return the goods to us unused, immediately and in any case at the latest within fourteen days from the day on which you inform us about the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You bear the direct costs of returning the goods.

We can refuse the repayment until we have received the goods back.